The mTS ServiceCall application was designed to assist field service workforces and management to deliver excellent service in all aspects of remote and mobile service activities. Whether you are managing staff for professional cleaning, breakdown and inspection, installation, repair and maintenance, computer maintenance, security systems health and safety, professional tasks such as commercial landscaping, plumbing, electrical installations, or similar professional services, our system captures real-time data and automatically delivers this to stakeholders so they are kept up to date and can make informed decisions.
mTS work with a wide variety of field service operations, installers and maintainers, professional landscapers, commercial and private property landlords, cleaning companies, wider property estate companies and other businesses to capture and deliver workforce information. Our customisable mobile application can help reduce your paperwork, engage your workforce and save both time and money in day to day operations.
Our system incorporates electronic tagging to make sure users attend specific points, and is configurable with a wide range of NFC, RFID, QR Code, barcode, bluetooth and other point specific options that mean you can prove attendance and communicate this with time and date stamps to clients as and when you need to.
Each action can be configured to instruct the user of location, task and duty specific actions pertinent to the individual circumstance, ensuring that the user understands and completes the relevant activities thereby ensuring consistency of operational procedures and performance. This process helps meet all client and statutory requirements and allows you to efficiently remotely monitor and manage your workforce. It helps with consistency of company paperwork, documentation, and encourages “best practice” to improve your overall performance and relationship with your customers.
Our system also provides you with LoneWorker protection, which means that your operatives can feel safe in their work environment and allows you to assist them should they ever be in a scenario for where they come into difficulties.